Returns

We want you to be 100% satisfied with any product that you buy from us. If you are not 100% happy with your purchase, Quantum Bikes will give you a full refund. If you wish to return an item purchased from us, you should do this within 7 working days. Initially please contact us by email or letter to let us know you are returning the goods and why. You will be liable for the cost of returning goods to us. However returned goods must be unused, in a saleable condition and in they’re original packaging with all labels etc. still attached.

Extended Christmas Returns Policy: All Christmas presents bought which need to be returned can now be returned until 31st of January.

Any item bought in error will be exchanged, i.e. where you buy the wrong size, see above for labels etc. Again you will normally be liable for the cost of returning the goods.

All goods that we sell are covered by normal warranty. Most items have a warranty provided by their respective manufacturer BUT we must carry out this warranty. If you feel that you have an item, which is faulty, please return it to us with a copy of your original proof of purchase. If it is found to be a genuine fault of manufacture we will of course repair or replace it free of charge and return it to you with no postage charges. However, if the item is found not to have a genuine fault covered by its warranty we will contact you straight away to tell you of this. If you subsequently require the product to be returned back to you, we will have to make a charge for carriage. Unfortunately we cannot refund actual expense i.e. postage and packing and you will be charged for postage on any replacement items we send out where the original mistake was not ours.

PLEASE REMEMBER TO INCLUDE A COPY OF YOUR ORIGINAL SALES RECEIPT AND YOUR FULL CONTACT DETAILS ETC. ALL ITEMS RETURNED TO US MUST BE SENT VIA A METHOD THAT REQUIRES A SIGNATURE AT OUR END.

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